Satisfaction guarantee

Club Villamar puts a lot of care into the preparation of your holiday. On the basis of surveys action is taken when there are possibilities for improvement. We gladly give you clarity about your holiday residence before you make a reservation.

If the holiday residence that you have hired doesn't match the factual characteristics in the description of the residence on our website, then you can report this by telephone at Club Villamar. Residences that don't match the previous described characteristics or residences that have unsolvable shortcomings in the interior fall within this regulation. After you have reported this, the letter will be obliged to resolve the shortcomings. However, if that isn't possible, Club Villamar will always try to reappoint you with a different residence. The surroundings of a holiday residence is subject to external influences. Thus, the description can change per season and weather type. If you decide not to make use of the residence and the possibly offered alternative, you will always get your money back. Within a few days you will have you money deposited back onto your account.

What are the requirements to be taken into consideration for this guarantee:

• First of all, you have to hire a residence from us whereupon this guarantee applies
• Call Club Villamar at arrival if the residence doesn't match the description and conditions
• Give the letter the opportunity to solve the problem